How we do our best to keep your information safe
As someone who is in contact with Girlguiding Portishead, you may have given us information about yourself, like your name, or email address, or other details. Our privacy notice explains what Girlguiding Portishead does with this information – it tells you how we gather, use, disclose and manage your personal data.
We take your privacy very seriously. We aim always to be clear to you about the way Girlguiding Portishead manages data, so we make sure our privacy notice is up to date. You should read this page from time to time to check that you are happy with any changes we make.
Our privacy notice is as comprehensive as possible, but it doesn’t cover every aspect of our collection and use of personal data. Please contact us if you need more information or have any questions about this notice.
‘Girlguiding Portishead’, ‘Us’, ‘We’ and ‘Our’ refers to the local area of Girlguiding. Our local charity number is: N/A
Our registered office address is: N/A
In this notice we refer to ‘Girlguiding’, this is in connection to membership (GO) data. Girlguiding refers to the registered charity, The Guide Association (in England, Wales and Scotland) and the trading subsidiary, The Guide Association Trading Service Ltd (company no. 4301686). Girlguiding’s registered charity number is 306016 (England and Wales) and SC038436 (Scotland).
Data helps us support and improve interactions within Girlguiding Portishead. Examples include:
We use marketing materials for the following:
We may also use your personal information to build a profile of your interests and preferences. This helps us send you only relevant and timely information. Building profiles helps us improve the experience our supporters have – if we understand their background we can make appropriate requests to those who may be willing and able to give more than they already do. This helps us raise funds sooner and more cost-effectively.
There is other information we can use, which is publicly available in places like public registers. This can include listed directorships, typical earnings in a geographical area, information from the electoral roll, press reports and social media posts.
We collect the following personal information:
This information may be collected from:
We sometimes also collect sensitive personal data, for example information about health, religion, sexuality, ethnicity, political and philosophical beliefs and criminal records. We normally only record this data where we have your consent but sometimes we are permitted to do this in other circumstances, under data protection law. For example, we may make a record that a person is in a vulnerable circumstance to make sure that we don’t send fundraising messages to them – by doing this we comply with charity law and the Code of Fundraising Practice.
Yes! You can withdraw your consent, unsubscribe from or update your marketing preferences at any time. Just contact us to let us know.
If you make changes to your consent, we will update your record as soon as we possibly can. Emails will be stopped immediately, but it may take up to 60 days for our systems to update and stop post being sent to you.
If you tell us you don’t want marketing, fundraising or campaign communications, you may still receive messages about transactions and services from other connections you have with us (as described below).
You can also opt out of receiving fundraising communications from us by signing up to the fundraising preference service (https://www.fundraisingregulator.org.uk/the-fundraising-preference-service).
We need a lawful basis to collect and use your personal data under data protection law. The law allows for six ways to process personal data (and additional ways for sensitive personal data). Four of these are relevant to Girlguiding. We process information on the basis of:
Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and does not adversely impact the rights of the individual concerned.
When we use your personal information, we will always consider if it is fair and balanced to do so, and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair. Girlguiding Portishead’s legitimate interests include:
If you would like more information on our uses of legitimate interests or to change our use of your personal data please get in touch with us.
If you are under the age of 14, you must get permission from your parent or guardian before registering or giving us any information.
Girlguiding Portishead keeps your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We decide how long is appropriate to keep personal data. We do this by considering the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the legal requirements.
If you ask to receive no further contact from us, we will keep some basic information about you on our suppression list to avoid sending you more unwanted messages.
We do not share or sell your personal information to third-party organisations for marketing, fundraising or campaigning purposes.
We share your personal information with relevant local levels of Girlguiding Portishead to:
We also share personal information:
We may use third-party suppliers to manage events, campaigns or mailings for fundraising appeals; to carry out research surveys or for storage of your personal information on our behalf. You can find out more about the suppliers that we use by contacting us using the details in the ‘Get in touch’ section below.
We use technical and organisational ways to protect your data and prevent the loss, misuse or alteration of your personal information.
Unfortunately, the transmission of data over the internet is not completely secure. Although we do our best to protect your personal data we can’t guarantee the security of your data transmitted to our website. But once we receive your information we use strict procedures and security features to try to prevent unauthorised access.
We process all credit card payments securely through our secure payment gateway which is PCI DSS Compliant. We do not store credit card details.
We only use the personal information and credit card details that we request to fulfil your order, process your event, activity or trip payment or process your donation.
We keep the personal information that is required for our accounts secure, and only for as long as required by law.
The information we collect from you may be transferred to and processed and/or stored at a destination outside the European Economic Area (EEA). If we send your personal data outside the EEA we will take reasonable steps to make sure the recipient uses appropriate measures to protect your information.
Cookies are small text files placed on your computer by websites that you visit. They are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site.
We use cookies to:
You agree to our use of cookies by continuing to use our website.
The Girlguiding Portishead website may share your personal data with remarketing services – including Facebook, Google Adwords and Google Analytics – to serve our adverts to you on third party websites. Third-party vendors, including Facebook and Google, use cookies to serve ads based on someone’s past visits to the Girlguiding Portishead website.
We cannot be responsible for any information you give in public community areas of the Girlguiding websites, or on websites that we link to from our platforms. This information can be viewed or collected by any third party – you should always be wary of publishing any personal information in public community areas.
You should also read the privacy notices of any other websites that we link to from the Girlguiding Portishead website which you visit. This is so you may understand what information is collected from you and for what purpose.
Girlguiding Portishead cannot be held responsible for the policies of any third party website that we link to, and you access these websites at your own risk.
You have the following rights:
You have the right to know what information we hold about you and to ask, in writing, to see your records.
We will supply any information you ask for that we hold about you as soon as possible, but this may take up to 30 days.
We will not charge you for this other than in exceptional circumstances. You will be asked for proof of identity as the person dealing with your request may not be the volunteer you have met before.
We need to be sure we are only releasing your personal data to you.
This is called a data subject access request and can be made using the details set out in the ‘Get in touch’ section below.
You have the right to be informed how your personal data will be used. This notice as well as any additional information or notice that is provided to you is intended to provide you with this information.
Where we process your data on the basis of your consent (for example, to send you marketing texts or emails) you can withdraw that consent at any time. To do this, or to discuss this right further with us, please contact us using the details in the ‘Get in touch’ section below.
You also have a right to object to us processing data where we are relying on it being within our legitimate interests to do so (for example, to send you direct marketing by post). You can do this, or discuss this right with us by contacting us using the details in the ‘Get in touch’ section below.
In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
In some cases, you have the right to be forgotten (i.e. to have your personal data deleted from our database). Where you have requested that we do not send you marketing materials we will need to keep some limited information in order to ensure that you are not contacted in the future.
If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. To update your records please get in touch with us using the details in the ‘Get in touch’ section below.
Where we are processing your personal data because you have given us your consent to do so, you have the right to request that the data is transferred from one service provider to another.
If you want to exercise any of the above rights get in touch at dataprotection@girlguiding.org.uk.
We will consider each request in accordance with all applicable data protection laws and regulations.
If you have any concerns about Girlguiding Portishead’s privacy notice or about how we deal with data, or how we’ve used your data, please get in touch. Write to the county team at:
N/A
If your enquiry is about Girlguiding’s membership system (GO) and how they deal with data, or use your data please contact Girlguiding’s data protection team:
The Data Protection Officer
Girlguiding
17-19 Buckingham Palace Road
London
SW1W 0PT
Email: dataprotection@girlguiding.org.uk
You can also make a complaint to the information commissioner’s office (www.ico.org.uk) and the fundraising regulator (www.fundraisingpreference.org.uk).
Keep up to date with changes to this privacy notice by checking the website section from time to time.
This privacy notice was last updated on 28th December 2022.